Check out our step-by-step guide on how to invest in indicators management in a simple and objective way!
The indicators managemen, or KPIs, is a methodology used by companies to measure their performance in specific areas and gather concrete data for decision making. Companies that does not seek to invest in indicators management can put itself at risk.
That’s why we’re going to show you a step-by-step guide on how you can adopt this methodology right now, even if your business is just getting started!
Choose which indicators need to be worked on
The selected indicators depends a lot on your business model. So ask yourself: what results do I want to monitor? Service time? Maintenance costs? Numbers of orders fulfilled?
Align KPIs with strategic business objectives
It’s important that the numbers you track are consistent with where you want your business to go. For example, if you want to increase customer satisfaction, maybe NPS (Net Promoter Score) is a good option.
Set targets for these indicators
Now that you know which indicators make sense for your business, set goals, either as a percentage or in absolute numbers. And also, don’t forget to set a deadline.
Communicate goals to your team
Use meetings, emails, or other forms of communication to make it clear to your team what everyone needs to do and what goals to achieve.
Monitor the results
The monitoring of information can be done through software that indicates the numbers in real time.
Make the necessary corrections
During monitoring, the goals may still be far away from be reached. It may be time to readjust processes to understand what is going wrong.
Promote constant improvement by investing in indicators management
Investing in indicators management is a constant process. New goals will be defined to search for more efficiency and results. This is the focal point of business growth.
To help you monitor KPIs, how about using a management software? Meet Manusis 4.0 and take a free trial!