Currently a customer making a purchase is not only interested in a product but also, to a large extent, in extra services provided under the purchase contract. Hence, policies of many organizations are based on such principles as: customer satisfaction with products and/or services, value added, appreciation of employees.
It is possible to achieve these objectives through continuous improvement. One can say that only “learning” organizations can be successful in a competitive market. “Learning” activities should be focused on the development of employees’ qualifications, process development, continuous management model development and change of business models.
With the growing interest of companies for better management of their internal processes, much has been discussed about World Class Manufacturing or World Class Production – the WCM for the intimates. In this e-book we will take a deeper look to understand this concept.